FAQ – New London House

Construction Management FAQs

Who will you be using to manage the construction process?

Construction management is a key priority for us. Through the tendering process we will ensure any contractors will be of the highest quality and they will incorporate in-depth communication with local residents and businesses. The City of London’s Considerate Contractor Scheme will also be adhered to as outlined in our Construction Management Plan.

What is the Considerate Contractor Scheme?

The City of London’s Considerate Contractor Scheme (CCS) challenges contractors to strive for the best standards in the industry. The CCS exceeds the legal minimum requirement for construction and ensures that general standards of work are raised and the condition and safety is improved for the benefit of everyone working, travelling through and living in the Square Mile.

What is a Construction Management Plan?

Construction Management Plan is a strategy to ensure that construction work doesn’t negatively impact on neighbours in line with local and national guidelines. It is submitted as part of a planning application and covers strategies to minimise noise disruption, transport and servicing considerations and protection of neighbouring amenity.

What measures are in place to ensure vibrations from construction work won’t damage nearby properties?

Party Wall surveys will be undertaken and vibration / movement detection will be installed to monitor any impact on the surrounding buildings.

How will you ensure that dust and debris are controlled throughout the construction process?

The measures we are taking include:

Full demolition scaffold will be encapsulated with mona-flex to prevent materials and dust leaving the site boundary
Dust from the site will be carefully managed and damped down continuously throughout the works, particularly when waste is being cleared from site.

Will there be a number I can call if I experience any problems?

Yes, as part of the Considerate Construction Management Plan there will be a dedicated number to call if you experience any issues.

During what hours/days of the week will construction take place? Will refurbishment works be noisy?

All works will adhere to the guidance stated by the City of London.

Will any roads be closed at any point during construction?

It is not anticipated that any roads will be closed.

Will any demolition works take place?

Demolition will take place of the podium and strip-out of the tower back to the slab will be complete.

What is the estimated timeline for construction?

The estimated timeline for construction will be confirmed when a contractor is engaged in the project. We currently expect it to begin in late 2025 and be completed by 2027/28.

Servicing and Deliveries FAQS

Where will deliveries and servicing take place at the new Premier Inn?

A: The hotel would be serviced on-site from a servicing yard at the ground floor on Crutched Friars. Vehicles would be required to reverse into the yard. The servicing yard is internal and will have acoustic treatment to reduce any noise pollution. Once inside the vehicle will unload and depart in forward gear.

How does the proposed deliveries and servicing strategy differ from the current situation?

The existing site is serviced on-site from a servicing yard on the upper basement floor. The existing servicing yard and vehicle access are considered inefficient and dominate a prominent corner of the building’s frontage on Crutched Friars. The proposed servicing yard will be much more efficient than the current design and reduce the number of trips taken. Premier Inn is also considering implementing smart logistics schemes. Smart logistics aims to optimise servicing through the use of data and technology through a network of physical infrastructure to make further efficiencies and reduce disturbance for neighbours.

We currently experience vans and lorries driving down Crutched Friars to service the existing site. Won’t a new hotel add to this?

We are aware that servicing by other occupiers along Crutched Friars can cause congestion and disturbance. We are in touch with the City Corporation to ensure that businesses along Crutched Friars are adhering to their submitted servicing strategy which will reduce congestion and disturbance for neighbours. We are happy to update neighbours on how our conversations with the City Corporation are progressing regarding this.

Will the betting shop and pub continue to be serviced as normal?

Yes, servicing and deliveries for the betting shop and public house would continue unaltered. Both operate outside of Whitbread’s control and are part of a separate leasehold ownership.

Will any deliveries or servicing take place very early in the morning or during the evenings? Deliveries at times like this can be a noise nuisance.

The City of London Corporation and GLA sets guidelines for deliveries and servicing of developments to minimise disruption to neighbouring residents. As such, we will ensure that all delivery and servicing movements are timed outside of the following hours:

07:00 – 10:00
12:00 – 14:00
16:00 – 19:00

How often would servicing and deliveries expect to take place at the hotel?

It is anticipated that the site would be serviced by 14 vehicles per week. This equates to two trips a day.

How will you ensure multiple delivery vehicles don’t arrive at one time?

Whitbread is an experienced hotel operator and has a number of sites across London. Many of these sites have residential neighbours, and we are well-versed in minimising disturbance to them. As New London House will be part of the same logistical and servicing arrangements as our other hotels it ensures deliveries do not overlap, hence ensuring only one vehicle is present on site at a time.

How big would most servicing and deliveries vehicles be? Are you expecting mostly lorries?

The average vehicle size will be:

Length – 8.3 metres, about the size of a standard delivery van (like a Mercedes Sprinter).
Width – 2.65 metres, slightly wider than a typical car, comparable to the width of a large SUV.
Height – 3.6 metres, roughly the height of a small box truck.

How will you prevent delivery vehicles from idling?

We will take measure to minimise idling time for vehicles. The servicing and deliveries yard is internal so there is no need for vehicles to be waiting on Crutched Friars. The space is also designed to allow for efficient delivery by linking to back of house areas and servicing lifts, enabling goods to be transferred easily and promptly to the appropriate storage locations. Furthermore, one of the principal suppliers for the Premier Inn is GXO Logistics, which is committed to its driver training programme to implement more fuel-efficient driving methods and enforcing anti-idling protocol.

Will large delivery or servicing vehicles block roads or access points while loading or unloading?

No, our servicing will take in a service yard on site in an acoustically treated room to reduce noise. Any vehicles parked on Crutched Friars attempting to service the Premier Inn will be moved into the service yard and steps taken to ensure the driver does not park on the road again.

Will there be clear communication with residents about servicing arrangements and any changes over time?

Yes, but we do not expect there to be any changes to the servicing management plan. We are confident that the proposals will ensure a smooth process with minimal disruption to our neighbours. If feedback from neighbours is that improvements can be made then we will be happy to have those conversations to make the process better.

I’m worried that Premier Inn will not adhere to the servicing strategy that is implemented like other hotels in the area.

We understand your concern, and we want to assure you that Premier Inn is a highly experienced hotel operator, managing numerous sites across London, many of which are located in close proximity to residential areas. Our extensive experience in operating within these settings has allowed us to develop efficient and reliable servicing and operational arrangements tailored to minimise disruption to local communities.

Premier Inn’s proven track record includes adhering to servicing strategies that are both practical and respectful of their neighbours. The agreed servicing strategy for this site will be fully embedded into their operational plan, with regular monitoring and management oversight to ensure compliance. Premier Inn’s commitment to best practices, combined with our vast experience in managing hotels, gives us confidence that we will uphold the servicing strategy and be a responsible neighbour. If any concerns do arise, we will work closely with on site team to address them swiftly and effectively.

Construction Management FAQs

Servicing and Deliveries FAQS

New London House

Contact Information